Checklist Quality is Bad Value

Kaoru Ishikawa lead the thought that said everyone was responsible for quality.  Ray Kroc founded McDonalds success on a work system of very tightly defined tasks performed by people who needed minimal training to do that job as well as their company’s expert.  Richard M Hodgetts defined check sheets (checklists) as a way to “record data on a form that readily allows interpretation of results from the form itself”.

These developments are helpful to quality: make everyone care about quality, define the job and train people, give them tools to monitor and interpret progress made on their work.  That way is the road to great management and excellent performance.

So why does it go bad?  Read more of this post