Legacy already

It used to be that I would expect the PCs being installed on desks would be one model behind the market – something would have been adjusted or replaced in the new model but it would not be so far ahead of our newly tested installation. In some suppliers the speed of innovation has increased and the availability of supply and services expands almost daily.

There is nothing more frustrating to me than towards the end of a project attending the launch of a product or service that you wished was available at project start. That is what happened to me today. We had the vision of focusing of the customer’s contact preference, being responsive, integrating backed systems with customer side service.

The organisation is close to the installation of the final part of the last phase of the 80% solution and I have just met a company that is launching proven technology that does exactly the unified Communications and CRM we wanted but wasn’t available in the UK. They have been in the USA and Europe for 4 years, today they launch in uk. The best solution available is legacy already – before the project managers have signed off the last work. While the return on investment will be realised, it won’t be the shiny new system we wanted on day one.

That is the frustration in business solutions – for most organisations, the solution is out there but finding it is harder.

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About 3triangles
Helping organisations make change happen in 3 key areas: strategic change, deliver tactical impacts, efficient and effective processes. All blog content (c) 2009 - 2012 Carol Long and Three Triangles Performance Ltd

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